Refund
Refund and Return Policy
At Orvyla, we value every customer and are committed to providing a fair, transparent, and humane shopping experience.
If you encounter any issues with your order, our customer support team will be happy to assist you and work with you to find the best solution.
1. Order Cancellation
If your order has not yet been processed or shipped, you can contact customer service to cancel it.
Once an order has shipped, it cannot be cancelled. However, customers can still apply for a return after receiving the goods according to the following policy.
To cancel your order, please contact our customer support team as soon as possible.
2. Damaged, Defective, or Wrong Item Received
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of receipt.
To help us resolve your issue quickly, please provide the following information:
Your order number
Clear photos or videos of the product
Packaging photos (if available)
After verification, we will provide one of the following solutions based on the specific circumstances:
Free replacement
Partial refund
Full refund (for affected items)
For product damage claims, compensation will be calculated based on the quantity of affected items, not the entire order, unless the entire order is unusable.
3. Partial Refund Option
Customer satisfaction is of paramount importance to us.
In many cases, the quickest and most convenient solution is a partial refund, without the need to return the product.
Situations where a partial refund is possible include:
Minor cosmetic defects
Damaged packaging
Delayed shipping
Product differences that do not affect normal use
Customer personal preferences
Our support team will review each case individually and provide a fair solution.
4. Full Refund
If a customer wishes to receive a full refund instead of an exchange or partial refund, the following conditions must be met:
Return Conditions
The item must be unused and in its original condition.
The customer must contact us before sending any item back.
Unauthorized returns may not be accepted.
Return Shipping Costs
Return shipping costs for non-quality issues or full refund requests are the responsibility of the customer.
Shipping costs are non-refundable.
5. Return Address and International Returns
Please contact our customer service email: support@Orvyla.com
Please note:
International returns may require customs clearance.
Delivery times for returned packages may vary.
The customer is responsible for ensuring the package is successfully delivered to the provided return address.
We strongly recommend using trackable shipping methods for all returns.
Our customer service team will provide the correct return address after the return request is approved.
6. Refund Processing Time
After the refund request is approved:
The refund will be credited to the customer's original payment method.
Processing time is typically 3-10 business days, depending on the payment service provider or bank.
Some financial institutions may require additional time for refunds to appear in your account.
7. Non-Returnable Items
We may not accept refunds or returns in the following situations:
Incorrect shipping address provided by the customer
Normal wear and tear
Damage caused by misuse
Applications submitted after the claim period (claim period – within 30 days)
Goods returned without prior approval
8. Our Commitment to Our Customers
We are committed to resolving issues fairly and building long-term customer trust.
Our team reviews each support request individually to ensure customers receive reasonable assistance as quickly as possible.
If you encounter any order issues, please contact us before initiating a refund or dispute—in most cases, we can provide a faster and more satisfactory solution directly.
9. Contact Us
If you need any assistance with your order, refund, or return request, please contact our customer support team:
Email: support@Orvyla.com
Response Time: 24-48 business hours
Important Note
By placing an order with Orvyla, you agree to the terms and conditions set forth in this Refund and Return Policy.
We reserve the right to update or modify this policy at any time to reflect operational improvements and enhanced customer service.